Warrenty

Helfe beim Thema Warrenty in Surface um eine Lösung zu finden; What is the standard warranty provided in switzerland for surface book 2? One or two years ??? And so you can buy addiotionak year warrenty. Thanks... Dieses Thema im Forum "Surface" wurde erstellt von Md sarwarsohel, 20. Oktober 2018.

  1. Md sarwarsohel
    Md sarwarsohel Gast

    Warrenty


    What is the standard warranty provided in switzerland for surface book 2? One or two years ???


    And so you can buy addiotionak year warrenty. Thanks

    Weiterlesen...
     
    #1 Md sarwarsohel, 20. Oktober 2018
  2. Hobi Expert
    Willkommen,

    Diese Schritte solltest du nacheinander ausführen:
    • Md sarwarsohel
      Md sarwarsohel Gast

      Sorry the question was changed mistakenly: it should be

      how long is the standard warranty provide in switzerland for surface book 2 ? One or two years ???

      and how can i buy additional year warranty service ?? Thanks
       
      #2 Md sarwarsohel, 20. Oktober 2018
    • Patrick B.Ludwig
      Patrick B.Ludwig Gast
      Standard warranty in Switzerland is 2 years.

      Responsible for warranty is the seller, not the manufacturer!

      Depending on the case, there are three possibilities with which a seller may react:

      1 Refund, partial

      2 Full refund, equivalent to annulment of sales contract.

      3 Attempt to repair, including replacement by equivalent (!).

      If repair is unfeasible (for instance due to long duration) or repeatedly unsuccessful, the claimant may insist on annulment.

      Caution: If item was bought from third party seller and warranty is claimed directly from the manufacturer, this can be interpreted by the seller as a waiver of his responsibility. So do not let the seller refer you to Microsoft directly!

      Warranty prolongations are often offered by the seller. They are also available from insurance companies, tailored to your needs and often cheaper than MS Complete.

      MS Complete is not available in Switzerland for devices bought from third parties, only when the device was bought from the Microsoft store.
       
      #3 Patrick B.Ludwig, 20. Oktober 2018
    • Md sarwarsohel
      Md sarwarsohel Gast
      Hi many thanks . Can you please post a link which says 2 years warranty for switzerland. I could not find any. Also, in swiss microsoft website, i could not find ms complete offer which i can find in us website

      thanks
       
      #4 Md sarwarsohel, 20. Oktober 2018
    • areiland
      areiland Gast
      Kommst Du noch in Windows rein? Warum wurde die Wiederherstellung notwendig? Wenn Du noch in Windows rein kommst, dann solltest Du mal das hier: Erweiterte Datenträgerbereinigung unter Windows 10 durchführen, damit vielleicht der notwendige Platz freigegeben wird.

      Die Angabe "Acer Warrenty Period and Type" sollte Dir sagen, dass das keine Bezeichnung des Gerätes sein kann. "Acer Warranty Period and Type" kann nämlich allenfalls die Überschrift auf der Acer Webseite über dem Absatz sein, in dem die Garantie erklärt wird. Also schau bitte auf dem Gerät selbst nach und liefere uns wenigstens die Produktbezeichnung.
       
    • Patrick B.Ludwig
      Patrick B.Ludwig Gast
      Here some links pertaining to warranty legislation and consumer
      protection in Switzerland.

      Please note, that warranty is supplied by the Vendor, NOT by the Producer who is entirely out of the matter
      unless he is the Vendor at the same time.

      Please also note, that the links provided are English
      translations only. This means, that the actual reference texts will be either in German, in French or in
      Italian.

      The law:

      CC 220 Federal Act of 30 March 1911 on the Amendment of the Swiss Civil Code (Part Five: The Code of Obligations)

      Purchasing and consuming – Consumer rights - www.ch.ch

      Consumer advice:

      Under what conditions does the guarantee apply when a product is faulty? - www.ch.ch

      Compare with EU directive 1999/44/EC , Swiss legislation is very similar since 2013, including two 2
      year warranty period.

      Please also note, that Apple was heavily fined for not proactively informing their custoners about the extended warranty periods in the EU.

      You will find MS Complete in the accessories section of the ordering process of a Surface.

      Remember that you will be heavily overpaying MS
      Complete in Switzerland and the EU because the two
      year warranty is already provided by law.
       
      #6 Patrick B.Ludwig, 20. Oktober 2018
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    Warrenty